Legal

Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and EBOX3 (hereinafter "the Company", "we", "us", or "our"), a company duly incorporated under the laws of the Principality of Andorra. These Terms govern your access to and use of the WoofPlan platform, website, mobile applications, APIs, and all related services (collectively, "the Service").

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICE. BY ACCESSING, REGISTERING FOR, OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICE.

1. Definitions

For the purposes of these Terms:

  • "Account" means the registered user account you create to access the Service.
  • "Content" means any text, data, images, photographs, audio, video, or other materials uploaded, submitted, or generated through the Service.
  • "User Data" means all data, information, and Content that you input, upload, transmit, or generate through the Service, including client records, pet records, appointment data, and business information.
  • "AI Features" means the artificial intelligence-powered capabilities of the Service, including but not limited to automated phone answering, WhatsApp messaging, scheduling, and customer communication tools.
  • "Subscription" means the paid plan under which you access premium features of the Service.
  • "Intellectual Property" means all patents, copyrights, trademarks, trade secrets, know-how, algorithms, source code, designs, and all other proprietary rights.

2. Eligibility and Account Registration

2.1 Eligibility

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use the Service. By using the Service, you represent and warrant that you meet these requirements. If you are using the Service on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

2.2 Account Registration

To access certain features of the Service, you must create an Account. You agree to:

  • Provide accurate, complete, and current registration information.
  • Maintain and promptly update your Account information.
  • Keep your login credentials confidential and not share them with any third party.
  • Accept full responsibility for all activities that occur under your Account.
  • Immediately notify us of any unauthorized use of your Account or any other breach of security.

We reserve the right to suspend or terminate your Account at our sole discretion if any information provided is found to be inaccurate, outdated, or incomplete, or if we reasonably suspect unauthorized or fraudulent activity.

3. Description of Service

WoofPlan is an AI-powered business management platform designed for pet grooming professionals. The Service may include, but is not limited to:

  • AI-powered phone answering and call management.
  • WhatsApp Business messaging and automated customer communications.
  • Online booking and appointment scheduling system.
  • Automated appointment reminders and confirmations.
  • Client and pet records management.
  • Business analytics and reporting dashboards.
  • Payment processing and invoicing tools.

We reserve the right to modify, update, expand, or discontinue any features or aspects of the Service at any time, with or without notice. We will use commercially reasonable efforts to provide advance notice of material changes that may affect your use of the Service.

4. Subscription, Fees, and Payment

4.1 Subscription Plans

Access to certain features of the Service requires a paid Subscription. Details regarding available plans, pricing, and included features are presented on the Service's pricing page and may be updated from time to time.

4.2 Billing and Payment

By subscribing to a paid plan, you agree to:

  • Pay all applicable fees in accordance with the billing terms in effect at the time the fee is due.
  • Provide a valid and authorized payment method.
  • Authorize us (or our third-party payment processors) to charge your payment method for all fees due.
  • All fees are quoted and payable in Euros (EUR) unless otherwise specified.

4.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing cycle (monthly or annually, as applicable) unless cancelled before the renewal date. The renewal fee will be charged at the then-current rate. You may cancel your Subscription at any time through your Account settings or by contacting us. Cancellation takes effect at the end of the current billing period.

4.4 Price Changes

We reserve the right to adjust pricing at any time. Price increases for existing Subscriptions will take effect at the start of the next billing cycle following at least 30 days' advance written notice. Your continued use of the Service after a price change constitutes acceptance of the new pricing.

4.5 Refund Policy

All fees are non-refundable except as expressly provided herein or as required by applicable law. If you cancel your Subscription, you will retain access to paid features until the end of the current billing period, but no partial refund will be issued for the unused portion of that period. We may, at our sole discretion, offer refunds or credits on a case-by-case basis.

4.6 Taxes

All fees are exclusive of applicable taxes (including IGI — Impost General Indirecte — and any other applicable value-added, sales, or withholding taxes). You are responsible for all taxes associated with your use of the Service, except for taxes based on the Company's net income.

5. User Obligations and Acceptable Use

5.1 Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with these Terms. You shall not:

  • Use the Service for any illegal, fraudulent, or harmful purpose.
  • Violate any applicable local, national, or international law or regulation.
  • Infringe upon or violate the intellectual property rights, privacy rights, or other rights of any third party.
  • Transmit any unsolicited advertising, spam, or promotional materials through the Service.
  • Upload, transmit, or distribute any viruses, malware, trojans, or other malicious code.
  • Attempt to gain unauthorized access to the Service, other user accounts, or any computer systems or networks connected to the Service.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service or any part thereof.
  • Use any automated system, including bots, scrapers, or crawlers, to access the Service without our express written permission.
  • Interfere with, disrupt, or impose an unreasonable or disproportionate load on the Service's infrastructure.
  • Resell, sublicense, or redistribute the Service or any part thereof to third parties without our prior written consent.
  • Misrepresent your identity or affiliation with any person or entity.
  • Use the AI Features to generate deceptive, misleading, or harmful communications.

5.2 User Data Responsibilities

You are solely responsible for the accuracy, legality, quality, and appropriateness of all User Data you input into the Service. You represent and warrant that you have obtained all necessary consents and authorizations from your clients to collect, store, and process their personal data through the Service. The Company acts as a data processor with respect to User Data processed on your behalf, and you remain the data controller for such data.

6. Intellectual Property Rights

6.1 Company Intellectual Property

All rights, title, and interest in and to the Service, including but not limited to its source code, algorithms, AI models, designs, graphics, logos, trademarks, trade names, user interfaces, documentation, and all related Intellectual Property, are and shall remain the exclusive property of EBOX3 or its licensors. These Terms do not grant you any ownership rights in the Service.

6.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business purposes during the term of your Subscription. This license does not include the right to:

  • Modify, adapt, or create derivative works of the Service.
  • Copy, distribute, or publicly display any portion of the Service.
  • Use the Service for the benefit of any third party.

6.3 User Data Ownership

You retain all ownership rights to your User Data. By using the Service, you grant us a non-exclusive, worldwide, royalty-free license to use, host, store, reproduce, modify, and display your User Data solely to the extent necessary to provide, maintain, and improve the Service. This license terminates when you delete your User Data or your Account, subject to applicable retention periods described in our Privacy Policy.

6.4 Feedback

If you provide us with any feedback, suggestions, ideas, or recommendations regarding the Service ("Feedback"), you irrevocably assign to us all right, title, and interest in and to such Feedback. We may use, implement, and commercialize Feedback without restriction, attribution, or compensation to you.

7. AI Features — Specific Terms

7.1 Nature of AI Services

The AI Features are provided as productivity and communication tools. AI-generated responses, scheduling decisions, and other outputs are generated automatically and may not always be accurate, complete, or appropriate. You acknowledge that:

  • AI Features are provided on an "as is" basis and may produce errors or inaccurate outputs.
  • You are responsible for reviewing, verifying, and approving AI-generated communications before they are sent on your behalf, where the Service provides such review capability.
  • We do not guarantee that AI Features will meet your specific requirements or expectations.
  • AI Features do not constitute professional, legal, medical, or veterinary advice.

7.2 AI Limitations and Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any loss, damage, or harm arising from reliance on AI-generated outputs, including but not limited to scheduling errors, miscommunications, or inaccurate information conveyed to your customers.

8. Service Availability and Support

8.1 Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our control (including force majeure events). We will use commercially reasonable efforts to provide advance notice of planned downtime.

8.2 Support

Support is provided based on your Subscription plan. Response times and support channels vary by plan. We reserve the right to modify support offerings at any time.

9. Disclaimers of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND QUIET ENJOYMENT.

Without limiting the foregoing, we do not warrant that:

  • The Service will meet your specific requirements or expectations.
  • The Service will be uninterrupted, timely, secure, or error-free.
  • Any errors or defects in the Service will be corrected.
  • The results obtained from the use of the Service will be accurate or reliable.
  • The quality of any Service features will meet your expectations.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, including but not limited to loss of profits, revenue, business opportunities, data, goodwill, or other intangible losses, arising out of or in connection with your use of or inability to use the Service, regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise), even if we have been advised of the possibility of such damages.
  • OUR TOTAL AGGREGATE LIABILITY arising out of or in connection with these Terms or the Service shall not exceed the total amount of fees paid by you to the Company during the twelve (12) months immediately preceding the event giving rise to the claim.
  • IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM: (a) your failure to maintain the confidentiality of your Account credentials; (b) any unauthorized access to or use of your Account; (c) any interruption or cessation of the Service; (d) any errors, inaccuracies, or omissions in AI-generated content; (e) any third-party conduct or content accessed through the Service; or (f) any force majeure event.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, affiliates, and licensors from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

  • Your use of the Service or any activity under your Account.
  • Your violation of these Terms or any applicable law or regulation.
  • Your violation of any rights of a third party, including intellectual property rights and privacy rights.
  • Any User Data you input, upload, or transmit through the Service.
  • Any claim by a third party (including your clients or customers) related to your use of the Service.

12. Suspension and Termination

12.1 Termination by You

You may terminate your Account and discontinue use of the Service at any time through your Account settings or by contacting us. Upon termination, your right to use the Service ceases immediately. You remain liable for all fees accrued prior to termination.

12.2 Termination or Suspension by Us

We may suspend or terminate your Account and access to the Service, in whole or in part, at our sole discretion, immediately and without prior notice, for any reason, including but not limited to:

  • Breach of these Terms or any applicable policy.
  • Non-payment of fees.
  • Fraudulent, abusive, or unlawful activity.
  • Requests by law enforcement or government agencies.
  • Extended periods of Account inactivity (exceeding 12 months).
  • Technical or security issues that cannot be resolved.
  • Discontinuation of the Service or any material portion thereof.

12.3 Effect of Termination

Upon termination:

  • All rights and licenses granted to you under these Terms shall immediately terminate.
  • You must cease all use of the Service.
  • We may (but are not obligated to) retain your User Data for a period of 30 days following termination, during which you may request export of your data. After such period, we may permanently delete all User Data, except as required by law.
  • Sections that by their nature should survive termination shall survive, including but not limited to Sections 6 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 14 (Governing Law), and 15 (Dispute Resolution).

13. Modifications to Terms

We reserve the right to modify, amend, or replace these Terms at any time at our sole discretion. We will notify you of material changes by posting the updated Terms on this page with a revised "Last Updated" date and, for material changes, by providing at least 30 days' notice via email or a prominent in-Service notification before the changes take effect.

Your continued use of the Service after the effective date of modified Terms constitutes your acceptance of such modifications. If you do not agree to the modified Terms, you must discontinue your use of the Service and terminate your Account.

14. Governing Law

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Principality of Andorra, without regard to its conflict of law provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at legal@woofplan.com and attempt to resolve the dispute informally for at least 60 days.

15.2 Jurisdiction

If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Principality of Andorra. You irrevocably waive any objection to the venue or jurisdiction of such courts.

15.3 Class Action Waiver

To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, both parties waive any right to a jury trial.

16. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, embargoes, government orders, labor disputes, power failures, internet or telecommunications failures, cyberattacks, or third-party service provider outages.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and the Company with respect to the Service and supersede all prior or contemporaneous agreements, negotiations, representations, and proposals, whether written or oral.

17.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

17.3 Waiver

The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of the Company.

17.4 Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. The Company may assign these Terms freely without restriction, including in connection with a merger, acquisition, or sale of assets. Any attempted assignment in violation of this Section shall be null and void.

17.5 Notices

All notices to the Company must be sent to legal@woofplan.com. Notices to you may be sent to the email address associated with your Account or posted within the Service. Notices are deemed received upon delivery.

17.6 No Third-Party Beneficiaries

These Terms are for the benefit of you and the Company only. No third party has the right to enforce any provision of these Terms.

17.7 Headings

Section headings are for convenience only and shall not affect the interpretation of these Terms.

18. Contact Information

For questions or concerns about these Terms of Service, please contact us:

  • Company: EBOX3
  • Legal Inquiries: legal@woofplan.com
  • General Inquiries: info@woofplan.com
  • Jurisdiction: Principality of Andorra