Cookie Policy
This Cookie Policy explains how EBOX3 (hereinafter "the Company", "we", "us", or "our"), operating the WoofPlan platform (hereinafter "the Service"), uses cookies, web beacons, pixels, and similar tracking technologies when you visit or use our website and Service. This Cookie Policy should be read in conjunction with our Privacy Policy.
By continuing to use the Service after being informed of this Cookie Policy, you consent to our use of cookies as described herein, except where your prior consent is required by law, in which case cookies will only be placed after you have given such consent.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, smartphone, or other electronic device) by websites you visit. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to website operators. Cookies can be "persistent" (remaining on your device until they expire or you delete them) or "session" cookies (deleted when you close your browser).
In addition to cookies, we may use similar technologies such as:
- Web Beacons (Tracking Pixels): Small transparent images embedded in web pages or emails that track whether content has been accessed or an email has been opened.
- Local Storage: Data stored in your browser's local storage (HTML5 local storage and session storage) that persists across sessions.
- Fingerprinting: We do not use browser or device fingerprinting techniques.
2. How We Use Cookies
We categorize our cookies into the following types based on their purpose:
2.1 Strictly Necessary Cookies
These cookies are essential for the proper functioning of the Service. They enable core features such as user authentication, session management, security, and navigation. Without these cookies, the Service cannot function as intended. These cookies do not require your consent as they are necessary for the provision of the Service you have requested.
2.2 Functional / Preference Cookies
These cookies remember your choices and preferences (such as your language selection, display settings, and regional preferences) to provide a more personalized and enhanced user experience. While not strictly necessary, disabling these cookies may result in reduced functionality or a less tailored experience.
2.3 Performance / Analytics Cookies
These cookies collect information about how you interact with the Service, including which pages you visit, how long you spend on each page, error messages encountered, and general navigation patterns. All data collected by these cookies is aggregated and anonymized. We use this information to improve the performance, functionality, and user experience of the Service.
2.4 Marketing / Advertising Cookies
We may use marketing cookies to deliver relevant promotional content and track the effectiveness of our marketing campaigns. These cookies may be set by us or by third-party advertising partners. They are used to build a profile of your interests and show you relevant content on other websites. These cookies are only placed with your explicit consent.
3. Specific Cookies We Use
The following table details the specific cookies used by the Service:
3.1 Strictly Necessary Cookies
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| WOO_Session | WoofPlan | Maintains your authenticated session and stores session state. Essential for using logged-in features. | Session | Session (expires when browser closes) |
| .AspNetCore.Antiforgery.* | WoofPlan | Prevents cross-site request forgery (CSRF) attacks. Essential for security. | Session | Session |
| ARRAffinity | Azure | Azure load balancer session affinity cookie. Ensures requests from the same session are routed to the same server instance. | Session | Session |
| ARRAffinitySameSite | Azure | SameSite companion to the ARRAffinity cookie for modern browser compatibility. | Session | Session |
3.2 Functional / Preference Cookies
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| WOO_Lang | WoofPlan | Stores your preferred language selection so the Service displays in your chosen language across visits. | Persistent | 1 year |
| WOO_CookieConsent | WoofPlan | Records your cookie consent preferences so you are not repeatedly asked to provide consent. | Persistent | 1 year |
| WOO_Theme | WoofPlan | Stores your display theme preference (e.g., light or dark mode). | Persistent | 1 year |
3.3 Performance / Analytics Cookies
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| ai_session | Microsoft Application Insights | Tracks user session activity for performance monitoring and error diagnostics. | Session | 30 minutes of inactivity |
| ai_user | Microsoft Application Insights | Assigns a unique anonymous identifier to distinguish unique visitors for analytics. | Persistent | 1 year |
3.4 Local Storage
| Key | Purpose | Type | Duration |
|---|---|---|---|
| woofplan_visited | Tracks whether the user has visited the site in the current session to avoid duplicate analytics events. | Session Storage | Session (cleared when browser tab closes) |
4. Third-Party Cookies
Some cookies on the Service are placed by third-party services that we use to operate and improve the Service. We do not control how these third parties use their cookies. The third-party providers include:
- Microsoft Azure: Cloud hosting infrastructure — session affinity cookies for load balancing and service reliability.
- Microsoft Application Insights: Performance monitoring and analytics — collects anonymized usage data to help us identify and resolve issues.
- Payment Processors: Our payment partners may set their own cookies during the checkout and payment process to facilitate secure transactions and fraud detection.
We encourage you to review the privacy and cookie policies of these third-party providers for more information about how they handle your data.
5. Cookie Consent
In accordance with applicable data protection laws, including the LQPDP and EU ePrivacy Directive (2002/58/EC as amended by 2009/136/EC):
- Strictly necessary cookies are set without your consent, as they are essential for the provision of the Service.
- All other cookies (functional, analytics, and marketing) are only placed on your device after you have given your informed, affirmative consent through our cookie consent banner.
- You may modify your cookie preferences at any time through the cookie settings accessible in the footer of our website.
- Withdrawing consent does not affect the lawfulness of processing based on consent prior to its withdrawal.
6. Managing and Deleting Cookies
In addition to our cookie consent mechanism, you can control and manage cookies through your browser settings. Most web browsers allow you to:
- View all cookies currently stored on your device.
- Delete cookies individually or all cookies at once.
- Block cookies from specific websites or all websites.
- Set your browser to notify you when a cookie is being set.
- Block third-party cookies while allowing first-party cookies.
- Set cookies to be deleted automatically when you close your browser.
Instructions for managing cookies in common browsers:
- Google Chrome: Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
Please note: Blocking or deleting strictly necessary cookies may severely impact the functionality of the Service, and certain features may become unavailable or not function correctly. We are not responsible for any degraded functionality resulting from your decision to block essential cookies.
7. Do Not Track (DNT) Signals
Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. There is currently no universally accepted standard for how websites should respond to DNT signals. At this time, the Service does not respond to DNT signals. However, you can manage your tracking preferences using the cookie consent tools and browser settings described in this policy.
8. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. For significant changes, we may also provide notice through the Service or via email.
We encourage you to periodically review this Cookie Policy for any updates. Your continued use of the Service after any modifications constitutes your acceptance of the revised Cookie Policy.
9. Legal Basis and Jurisdiction
This Cookie Policy is governed by and construed in accordance with the laws of the Principality of Andorra, including the Llei 29/2021, del 28 d'octubre, qualificada de protecció de dades personals (LQPDP). Where applicable, the EU ePrivacy Directive and the General Data Protection Regulation (GDPR) also apply to our use of cookies and similar technologies.
Any disputes arising from or relating to this Cookie Policy shall be subject to the exclusive jurisdiction of the competent courts of the Principality of Andorra.
10. Contact Us
If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies and similar technologies, please contact us:
- Company: EBOX3
- Privacy Inquiries: privacy@woofplan.com
- General Inquiries: info@woofplan.com
- Jurisdiction: Principality of Andorra